Jasper Wireless Support - Expertise Like No Other
Ensuring Your Success with World Class Customer Support
Every aspect of our Customer Support program is designed to offer you the expertise and the responsiveness you need to be successful. This extends from the data communications all the way to our personalized resolution of technical issues that arise. We pride ourselves on our support program. Learn how to become a Jasper Wireless customer.
Rely on our Service Experts
Receive personalized service from trained experts in gloabl M2M communications, the Jasper Network and your devices. Because our customer support staff participates in your device certification, application optimization and quality assurance procedures, we are intimately familiar with your environment. That knowledge helps us resolve any technical issues that arise, slashing resolution time and eliminating frustrating escalations. And, we offer your choice of language – English, Spanish or Portuguese with more on the way.
24x7x365 Monitoring and Support
The Customer Support and Network Operations teams are constantly monitoring activity across the network. We proactively seek out any abnormalities that may cause performance issues and resolve them before they strike. You have access to support personnel at all times to address any significant concerns that arise.
Phone, Email, Web – It’s Your Choice
Support cases can be submitted via the phone, via email or through the web. All cases are tracked online so simply log into the Jasper Wireless Control Center to get the latest status on your open cases. A status update is just a mouse click away.
Direct Access to our Partners
Issues involving our mobile operator partners are resolved substantially faster because Jasper Wireless has direct access to our partner’s Network Operation Centers and their engineers. No need to wait to clear through three levels of support personnel.
Sophisticated Specialized Diagnostic Tools
Jasper Wireless has designed powerful diagnostic tools that run through the whole network. When issues arise, we have the information we need to resolve them quickly and efficiently.
Web-Based Training for Rapid Learning
Realize the power of Jasper Wireless on day one. With web-based training, learning the ins and outs of the Jasper Wireless Control Center is easy, fast and free.
Current Customers: If you require assistance, please log into the Jasper Wireless Control Center and click on the Support tab. You will be able to submit a new case, check the status of an open one or search our extensive solution knowledge base. Alternatively, you may send a detailed description of the issue you are experiencing to support@jasperwireless.com.